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Many people have participated in our training programs and provide testimonials.

 Here’s a sample of what they’ve said:


“John and Carolyn gave appropriate representations of common issues with clients and staff….They used common language heard by clients and staff….I liked that it wasn’t a flashy electronic slide show.” Heather Heath, Manager, Ark Animal Hospital, San Diego

Ark Animal Hospital, SD Case Study - 12 Ark Animal Hospital, SD Case Study - 01

“Your workshop set off some interesting discussions even after you were gone. We are a team that prides ourselves on good communication but as is human, we don’t always get it right. Hearing the different perspectives was quite interesting…. Linda Lobb, DVM, The Cat Doctor, Boise, Idaho

 “I found these communication meetings to be very helpful to learn how to better communicate not only with co-workers and superiors but also with clients.” Vet Tech, La Jolla Veterinary Hospital

“They kept our attention with their humor and knowledge.”  The Cat Doctor Veterinary Hospital and Hotel, Boise, Idaho

“Carolyn and John were both very humorous, and their role playing was a great pleasure to watch.   This sort of theatrical addition to an HR session was refreshing and seemed to captivate the staff in a unique way…To sum the whole experience up, it was effective, relevant and received well by the whole staff. We cannot wait for the next seminar.” Stephanie Coolidge, La Jolla Veterinary Hospital

“Those 100+ participants were very fortunate indeed to have had 2 accomplished communications pros like you two.  The issues undertaken appeared to be of critical and vital importance in order to understand both the art & science of COMMUNICATIONS in all its dimension in order to reach a WIN-WIN situation.”  Pascal Delisi, Executive Registry

 ” I am an employee at La Jolla Veterinary Hospital, and I attended this meeting.  I found it to be very helpful and entertaining.  They gave us tips on how to approach difficult topics and how to really listen to what your co-workers and management is saying in the workplace.  I even found these tips to be useful in everyday life as well.”   Joanne Harris, La Jolla Veterinary Hospital

“Listening skills are so important, more important than most people realize. It is wonderful to hear this emphasized and implemented in the veterinary industry. Let the client tell his or her side of the story and we, the veterinary staff members, can change the dynamic of our relationship with the client drastically for the better!”   Stephanie Coolidge, La Jolla Veterinary Hospital 

“Very engaging! Fun, humerous and professional.”  Scores for Content, Expectations Met, Reference Materials, Presenters’ Knowledge: 3.8 out of 4. Conference for Ontario Association of Veterinary Technicians


Regarding our writing for the American Animal Hospital Association:

Authors Carolyn C. Shadle, PhD and John L. Meyer, PhD, have contributed to the Trends magazine series from the very beginning.  In this first-of-its-kind book, they’ve included an expanded portfolio of case studies, along with their insights into each.  If some, or many, of these scenarios sound frustratingly familiar, then they’ve accomplished their objective of making the content as timely and relevant as possible.  To set the stage for these case studies, Drs. Shadle and Meyer also provide a rimer on communication theory, nonverbal communication, and the dynamics of small-group communication. Finally, in an “action plan,” they offer sixty-four tips you can use today and throughout your working career, that will help you communicate more positively and with greater confidence.

These tips will not only help you solve problems but prevent many from happening in the first place.  I encourage you to share this book with others on your team.  Several of our readers have told me that they have used these care studies during staff meeting to engage their coworkers and share ideas about how to do a better job of communication with, listening to, and understanding one another.  You can add to the fun by asking them to play the roles of the characters, performing as if on stage.  As the authors say, “If you go as a group, you will enjoy the adventure all the more – and be likely to get along better.”

In today’s tough economy and increasingly competitive environment, veterinary practices are looking for ways to stand out and better serve their clients and patients.  Many are offering new services or adding state-of-the-art technology.  But there can be no substitute for a highly motivated team that communicates effectively and in which the team members care about one another. . . .

–Constance Hardesty, Editor in Chief, American Animal Hospital Association  


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