Your clinic works hard to maintain the highest medical standards that the veterinarian profession requires. You provide services which your customers require – expanding and updating continually. You hire staff members with the appropriate training and compassion for the...Read More
The veterinarian, the technician, the tech assistant, the manager, the receptionist, the bookkeeper – all are needed to deliver the services of your clinic. Pet owners, too, are an essential ingredient in the health and thriving of their pets. They must understand what is...Read More
Our mission is to provide you with the tools you will need to build a satisfying and profitable business.
Client satisfaction, client compliance, increased client return rates, quality service, employee retention, staff performance and ultimately your business profits depend on effective communication within your practice.
Since employees possess different communication styles and skills, we are here to help you attend to how staff members interact with clients and with each other and to encourage open, honest, respectful commuication. Learn More
Learning communication skills through the use of cases is a fun and practical way to learn. Cases are used in medical training, in law and in business, so way not in the “soft skills” (the hardest to learn)?
Because the case study is a fictional scenario about something that could realistically happen in your clinic, you can identify with one or more of the players in the situation and begin to see the problem.
Our book, Communication Case Studies: Building Interpersonal Skills in the Veterinary Practice, is loaded with cases. You’ll recognize some of the characters! Learn more.
Join with others and reap the rewards available with effective communication in the veterinarian practice.
Enjoy one of our cases, “Is Tabby Toby Too Tubby?” You’ll see that learning can be fun and relevant with case studies. Through our book, developed specifically for the veterinary practice, our training, blogs, and discussion, we will bring together those of you in the veterinary practice (or other workplaces, too) who know how important effective communication is to the success of your business. Learn more.