Your clinic works hard to maintain the highest medical standards that the veterinarian profession requires. You provide services which your customers require – expanding and updating continually. You hire staff members with the appropriate training and compassion for the...Read More
The veterinarian, the technician, the tech assistant, the manager, the receptionist, the bookkeeper – all are needed to deliver the services of your clinic. Pet owners, too, are an essential ingredient in the health and thriving of their pets. They must understand what is...Read More
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Our goal is to provide you with the tools you will need to build a satisfying and profitable business.
Client satisfaction, quality service, employee retention, staff performance and ultimately your business profits depend on effective communication within your practice.
Since employees possess different communication styles and skills, we are here to help you attend to how staff members interact with clients and with each other and to encourage open, honest, respectful commuication. Learn More
If you’d like a workshop, contact
You’ll find that our training to be unique. We use communication case studies, which are a fun way to learn. There are lots of communication training resources available, but we advise you not to bother with another one unless you can find something unique – something that applies to your veterinary practice and something which you can readily apply.
Our book of communication cases for vets WON FIRST PRIZE in the San Diego Book Awards in the Business and Science category! The workshop we are offering is based on the case study approach. (Did I say that it’s a fun way to learn?!)
Communication Case Studies:Building Interpersonal Skills for the Veterinary Practice is a book that you can utilize with members of your team. By reading and discussing cases (or even role playing), you can have a shared experience that is fun and valuable for the success of your business and your career.
Through the cases you will identify with the characters. You’ll meet people whose behavior is all too familiar! You’ll laugh and you’ll cringe- and you’ll learn.
Reap the rewards available with effective communication in the veterinarian practice.
Enjoy one of our cases, “Is Tabby Toby Too Tubby?” You’ll see that learning can be fun and relevant with case studies. Through our book, developed specifically for the veterinary practice, our training, blogs, and discussion, we will bring together those of you in the veterinary practice (or other workplaces, too) who know how important effective communication is to the success of your business.
Check out Communication Case Studies: Building Interpersonal Skills in the Veterinary Practice, and you’ll find yourself engaged in learning by relating to familiar dilemmas and scenarios that are fun to read, discuss, or even role play. Click here to get a glimpse of the drama and fun that can be yours when Carolyn and John enact a case.
Join us in using these cases and yours to improve the human interaction in your workplace. Let us know how using our cases have helped your business improve its performance.
And share with us communication dilemmas you have experienced. You may see your situation show up in our future cases!
And make sure to join our Facebook page, follow us on Twitter and connect with us on LinkedIn (and our LinkedIn Group, Veterinarian Communication).