Your staff operates at a high level of excellence in medicine. But are they confident in addressing problem customers with issues that disrupt your schedules? Are they equipped to handle a teammate who ignores their needs or advice? Effective communication can make all the difference in creating harmonious relationships within your team and with your clients.
Workshops
Carolyn and John will visit your practice, your regional meetings, and national conferences. In their training workshop they present situations that you will recognize. Often they present cases that prompt discussion leading to questions like “What should I have said?” and “What can be done to fix the situation?”
Workshop participants have the opportunity to talk about how to deal with troublesome issues. They come away with new ways to approach a challenge and become better equipped to make your practice a happy, positive workplace.
ICS’s workshops are fun. They can run from one to four hours in length. Workshops sometimes draw from ICS’s Communications Case Studies, Building Interactions Skills in the Veterinary Practice, published by the American Animal Hospital Association. Their workshops can be realized remotely utilizing video technology. Utilizing Zoom, the ICS Team will present the same engaging content as their in-person training session.
For an idea of how much fun an ICS Workshop can be, take at two ICS case presentations. “He Thinks He’s the Boss?” was presented at the Cat Doctor in Boise Idaho. You can hear the sounds of a deaf cat housed in the training area. “Is Tabby Toby Too Tubby” illustrates the power of effective – or ineffective – communication in a veterinary practice.
Skills-based Topics
Discussion of situations leads to a focus on communication skills, such as:
- How to Listen with Empathy
- Enjoy this YouTube of a workshop based on this topic:
- The Art of Virtual Communication
- The Art of Inclusive Communication
- Diversity, Inclusion and Equity in the Practice
- How to Communicate With Millennials
- Communicating the Power of the Human-Animal Bond
- People Say the Darndest Things: What to Say at the Time of Loss
- Communicating with Difficult Clients
- Brave and Honest Communication
- When Listening Becomes Magical
- Speak Up
- Building a Collaborative Relationship
- Client engagement: Being Other-Focused
- There’s So Much to Say: How tube Heard
- Personalities Getting Along 24/7
- Prepare to Speak
- What Body Language Says
- Staff Meetings That Are Dynamic and Meaningful
- Bullying: Case Study of a Veterinary Clinic Dealing With a Bully
- Using Words that Avoid Undermining Your Effectiveness
- A Case for Cases to Enhance Communication Skills
Related Practice Management Topics
- How to Define your Brand and Communicate it
- Leveraging the Talents of Millennials
- Well-being in the Workplace
- Keeping Your Emotional Boat Afloat
- Care for a Lifetime
- Being Part of the Human-Animal Bond
- Know and Share the Science Related to the H-A-B
- It Pays to Honor the H-A-B
- Being Feline Friendly
- Creating a Transformational Experience for Clients
- Be a Workplace of Choice
- Define Your Culture
- From Disney to the Corner Clinic
- Creating Vision and Mission Statements and Communicating Both
- An Ethics Case: A Rusty Dilemma
You Can Expect These Outcomes
- New patterns and scripts to add or replace the things you ordinarily say
- Experiencing the power of effective communication in a safe setting
- Confidence in addressing people who have problems or who create problems
For More Information About An ICS Training Workshop, Contact Carolyn Shadle At cshadle@mac.com
Program setups are flexible and can be custom fitted to your practice’s needs. Contact Carolyn Shadle with any questions about content or scheduling.