Interpersonal Communication Services, Inc. Publishing

Communication Case Studies: Building Interpersonal Skills the Veterinary Practice

Communication Case Studies: Building Interpersonal Skills in the Veterinary Practice provides the tools you need to deal with common communication challenges that arise in veterinary clinics. You’ll find cases drawn from real-life situations and suggestions to learn from them. In addition, the book offers you a primer on communication theory, verbal and nonverbal communication, rhetoric, and the dynamics of small-group relations.

Based on real world communications research, Communication Case Studies offers insights critical for success in all types of workplaces.

Pet World Insider Interview With Carolyn Shadle, PhD

Enjoy a “live” review of the book by one of the authors, recorded at a recent AAHA Conference.

In Communication Case Studies You’ll Find

• 15 real-world case studies
• 64 action tips
• Communication basics overview
• Discussion guidelines
• The vital role of listening
• Conflict resolution
• Team building and leadership
• And much more

Perfect for Pet Care Staff Learning Exercises

Each case study encourages problem solving and discussion among staff that will improve retention, foster trust and promote clearer expression in workplace interactions. Pet-care practices across the country have used the cases in the book as a basis for training their staff for enhanced performance in interpersonal and staff to customer relations. For a pet-care industry review, click here.

Order Your Copy of Communication Case Studies Today

Order your copy of Communication Case Studies through Amazon or by contacting Carolyn Shadle at cshadle@mac.com.

Positive People Experiences
8 Ingredients for Business Success

Short, powerful, and concise, this short booklet will give you 8 ingredients for business success!  Add these skills to your technical know-how and see the magic that appears in your client and team relations! To hear what readers have to say about Positive People Experiences, click here.

Order Your Copy of Positive People Experiences Today

Order your copy of Positive People Experiences through Amazon or by contacting Carolyn Shadle at cshadle@mac.com.

Building Communications Skills ( A Game )

If you’ve wanted to teach listening, confronting and problem solving skills to your family, communication group, or classroom, this is the tool that can help you. It’s a noncompetitive game that gets everyone involved in practicing reflective listening, I-messages and negotiation skills.

This game focuses on six communication skills which give game players new ways of listening, communicating and affirming others.

Order your copy of Building Communications Skills through Amazon or by contacting Carolyn Shadle at cshadle@mac.com.