INTERPERSONAL COMMUNICATION SERVICES, INC.
Communications tools to build a profitable 
and satisfying business

Your practice’s profits and your workplace satisfaction depend on effective communication for:

• Client Satisfaction
• Client Compliance
• Client Return Rates
• Service Quality
• Employee Retention
• Team Member Performance

See updated list of topics for 2023 related to Current Challenges, End-of-life, the Human-Animal Bond, Essential Communication Skills, and other Practice Management issues. CLICK HERE.

The ICS Communications Team: Carolyn Shadle, PhD and John Meyer, PhD
Carolyn and John earned PhDs in communication. They specialize in training and writing for the veterinary and pet-care professions with a focus on team member and client communication. Their goal is to help pet care professionals create a profitable and enjoyable workplace through effective communication with their clients and colleagues.

ICS’s Dynamic Workplace Communication Training
Learning about effective communication can be fun and relevant. The ICS team engages team members with every day situations and dilemmas. Sorting out appropriate responses equips the team to successfully handle demanding situations in their work. 
Take a quick look at one of them, “Is Tabby Toby Too Tubby?”. Working through these scenarios equips your team with the tools to successfully engage with pet owners and communicate effectively with their coworkers. Learn more.

ICS Communications in service to the pet care industry
ICS brings together those in the pet service industry who know how important effective communication is to the success of their business.