Many people have participated in our training programs. Here’s a sample of what they’ve said:

“We felt both lectures were very beneficial. The first one on listening, especially.  It taught us to stop and make sure we are really listening and then letting the other person know we are really listening. The role playing was essential in really understanding what we learned in both lectures.  I would recommend you for any veterinary practice or pet resort even if they, like us, felt they were doing a good job with client communication skills.  We learned a lot.”  
Lori Martin, DVM, Owner, Cuyamaca Animal Hospital and Furry Friends Resort

“John and Carolyn gave appropriate representations of common issues with clients and staff….They used common language heard by clients and staff….I liked that it wasn’t a flashy electronic slide show.”
Heather Heath, Manager, Ark Animal Hospital, San Diego

“Your workshop set off some interesting discussions even after you were gone. We are a team that prides ourselves on good communication but as is human, we don’t always get it right. Hearing the different perspectives was quite interesting….“ 
Linda Lobb, DVM, The Cat Doctor, Boise, Idaho

“I found these communication meetings to be very helpful to learn how to better communicate not only with co-workers and superiors but also with clients.” 
Vet Tech, La Jolla Veterinary Hospital

“They kept our attention with their humor and knowledge.”
The Cat Doctor Veterinary Hospital and Hotel, Boise, Idaho

“Carolyn and John were both very humorous, and their role playing was a great pleasure to watch. This sort of theatrical addition to an HR session was refreshing and seemed to captivate the staff in a unique way…To sum the whole experience up, it was effective, relevant and received well by the whole staff. We cannot wait for the next seminar.” 
Stephanie Coolidge, La Jolla Veterinary Hospital

“Very engaging! Fun, humorous and professional.” Scores for Content, Expectations Met, Reference Materials, Presenters’ Knowledge: 3.8 out of 4. 
Conference for Ontario Association of Veterinary Technicians

“Those 100+ participants were very fortunate indeed to have had 2 accomplished communications pros like you two. The issues undertaken appeared to be of critical and vital importance in order to understand both the art & science of COMMUNICATIONS in all its dimension in order to reach a WIN-WIN situation.” 
Pascal Delisi, Executive Registry

 ” I am an employee at La Jolla Veterinary Hospital, and I attended this meeting. I found it to be very helpful and entertaining.  They gave us tips on how to approach difficult topics and how to really listen to what your co-workers and management is saying in the workplace. I even found these tips to be useful in everyday life as well.”   
Joanne Harris, La Jolla Veterinary Hospital