Training and Coaching

We have helped hundreds of organizations and individuals improve their interpersonal relations and their business success.

Let us come to your clinic to offer either a Case Study (with discussion) or a Skills-based Workshop or series.

Trends - The Dramas in Your ClinicThe CASE can focus on staff-client communication or staff-staff communication.  The cases are fun(ny?) and prompt a lot of discussion (“What should he have said?”  “What was his concern?” “What should be done to fix the situation?”)

The Skills-based Workshop or Workshop Series focuses on any of the communication skills: how to listen to others; how to get others to listen to you; how to collaborate; communicating with clients are about end-of-life, about finances, etc.  Frequently these workshops follow a CASE study in which the discussion of the CASE identified communication skills that were lacking by the characters in the scenario.

Take a look at this video to get an idea of how cases can enrich you training.

“He Thinks He’s Boss.” – 

This video tape was done during training at The Cat Doctor in Boise, Idaho. (Since the training was held in the condominium area, you will hear the cries of a deaf cat in the area – adding reality to our training!)

The case and follow-up questions for discussion are found in Communication Case Studies: Building Interaction Skills in the Veterinary Practice.

Here is a second video that will give you an idea of how much fun case studies can be. This one is called “Is Tabby Toby Too Tubby?”

As you view this case, remember that the intent is to evaluate the interaction with focus on communication – not the issue of cat obesity. When using the case for training, you will follow with questions to provoke discussion of the interaction you witnessed in the case.

For news of recent and upcoming training events, go to Press page.

What Does Our Training Achieve?

Veterinarians leave our training sessions with improved client engagement skills.  They are more aware of how to detect their clients’ needs, how to establish a relationship that will lead to improve return and increased compliance.  Veterinary staff members also learn in our training sessions essential skills that can build an efficient worksplace through open, honest and effective communication skills.

Our Training and Coaching Are Centered Around:

Three A’s to Effective Relationships

We are known for our basic course: Three A’s To Effective Relationships: Accept, Assert and Accommodate.  The “Accept” module unpacks the complex skill of listening and how listeners can reinforce their speaker. The “Assert” module recognizes the importance of speaking up and speaking out – with information or concerns and how to do so without being condescending or threatening.  The “Accommodate” module teaches the skills learners need when there are conflicting needs or when a mutually satisfying path forward is the objective.

The basic course is followed by or adapted to specific needs.  It might be “Talking to Clients About Costs,” “Discussing End-of-Life Decisions,” “Dealing with Conflicting Agendas,” or “Communication that Impacts the Organizational Culture.”

Consider the Benefits of Training

Imagine the thank you’s you will receive from your clients.  They will appreciate your sensitivity and frank and lucid explanation of your treatment plan.

Imagine working with veterinary colleagues who are glad you’re on their team, who respect your ideas and know that you appreciate them.

Don’t waste another day wondering if you are saying and doing what is most effective in building relationships with your clients and with your colleagues.

CLICK HERE to Set up a Date for Training or Coaching Now!

Gain Awareness through Case Studies

Want to have a good time and learn at the same time? Invite us to engage you and your staff in role playing one of their case studies.  You choose the focus and they will provide the drama! Look below to get a glimpse of such drama! 

 

Or look below for a clip of a communication case workshops with a feline veterinary practice – with sound effects from the cats!

Discussion that follows and reference to the advice of experts raises awareness of the communication elements at play.

In This Short Time, You’ll Get These Outcomes:

  1. More clarity on how things can go wrong in a simple interchange.
  2. Understanding of the needs of the players in the drama.
  3. Appreciation of the importance of words and body language.
  4. Identifying alternative behaviors that build relationships.

Build Skills Through Communication Skill Training

You know that it’s important to listen, but now you can find out how many different ways there are to listen and how to put that power to work.

What do you say when your colleagues ignore your advice or needs?  Instead of ignoring or yelling, what is there?

Attend our workshops and get inside the skill concept, see it implemented in practice, and try it out in a safe group.  Before you return to your veterinary clients or colleagues, gain confidence with a new “script.”

Select The Topic or Consult With Us On Where To Start. 

Begin with the Three A’s.

or focus on:

Listening skills

Difficult conversations

Building win-win collaborations

Using open-ended questions

How to be productive with your phone calls

Talking about end-of-life

What body language says

How to recognize communication stoppers

Tips on building teamwork

You Can Expect These Outcomes:

  1. A new pattern or script to add or replace the things you ordinarily say.
  2. A chance to experience the power of effective communication in a safe setting.
  3.  Confidence in addressing people who have problems or who create problems.

Contract With Us

Case presentation and/or skill-building workshop:

Call or send us an email to describe your needs: 858-450-5343, cshadle@mac.com.