Your Clients Perceive You. Listen

How Do Your Clients Perceive You? Listen You’ve heard the phrase, “Perception is reality.” In other words, how people perceive something is what is real to them. Facts and information to the contrary, what your client believes to be true … Continue reading

Continuing Education to Help Veterinarians Set Prices

This blogs lists several continuing education opportunities for veterinarians to learn how to set prices.

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Positive People Experiences

Positive People Experiences was featured in the La Jolla Village News column, “Doing it Better,” by Natasha Josefowitz, Ph.D.,March 27, 2015, page 19. click to read online.   Natasha wrote, “Although it is written as a communication tool for clients … Continue reading

Alternative to Communication Roadblocks

Alternative to Communication Roadblocks  You are tired of being a floor mat, stepped on all the time. The kids walk all over you. Your colleagues ignore you. Your boss never hears you.  You have decided that you have to learn … Continue reading

Recognize Communication Patterns That Can Cause Problems

Unfortunately, we have learned many patterns of speech that can cause problems, especially when there is tension in the relationship. In order to substitute more effective responses, it is useful to first recognize those that get in the way of … Continue reading

Difficult Conversations

What makes some conversations difficult, while others are not? We are going to be discussing this question at the conference of the Ontario Association of Veterinary Technicians this weekend in Niagara Falls, Ontario. Here is a sneak preview. There are … Continue reading