October 12, 2017, Six Workshops:
Put Steam in Your Team
Engage With Clients
Speak Up with Care and Control
Be Aware of Barriers to Effective Communication
Make Difficult Communication Easy
Leverage the Talents of Millennials
July 23, 2017, Six Workshops:
Client Engagement: Be Other-Focused
When Saying It is Difficult
Prepare Before You Speak
Barriers tp Effective Communication
How to Define Your Brand
Building Trust Through Civil Communication
VetPartners, San Antonio, TX, August 5, 2016
American Veterinary Medical Association, Conference in San Antonio, TX, August 6, 2016
DISCOVERING MISSED COMMUNICATION THROUGH CASE STUDIES
COMMUNICATION SKILLS THAT BUILD AN EFFECTIVE PRACTICE TEAM
MWI Veterinary Management Group, San Diego, CA, April 13, 2016
After dinner workshop: Building Positive Team Interaction
4-hour workshop: “Building Positive Interaction Team Skills”
Press Release: Drs. C. Shadle and J.L. Meyer spoke at prestigious WVC 88th Annual Conference
One of the largest, most influential gatherings of veterinary professionals in the world
LAS VEGAS (May 1, 2016) – Veterinary professionals descended on Las Vegas for the WVC Dr. Randall G. Ezell 88th Annual Conference, held recently at the Mandalay Bay Convention Center. Participants chose from 1,078 hours of continuing education (CE), including 29 hands-on labs.
The organization offered participants CE in six topic areas: small animal, equine, veterinary technician, practice management, food animal, and avian and exotics.
Drs. Carolyn Shadle and John Meyer of La Jolla, CA presented a four-hour workshop entitled: Building Positive Team Interaction Skills
This workshop focused on the interaction of team members, with emphasis on listening and confronting skills, which are both essential in a fast-paced dynamic organization. The leaders unpacked those skills, demonstrated their use (and instances when they are forgotten) and supported practice among the participants. Participants were invited to provide real situations that challenged their teams.
Overall attendance increased by 10% over 2015, and veterinarians accounted for 6,285 of the total 14,869 participants. Other participants included veterinary technicians, veterinary assistants, practice managers, administrative staff, students, retired veterinarians, and exhibiting company representatives.
“Participant feedback has been overwhelmingly positive, particularly around this year’s program,” said David Little, CEO, WVC. “We are grateful to the expert instructors and speakers who presented across a broad variety of species and topics– setting the benchmark for quality veterinary CE.”
Registration for WVC’s 89th Annual Conference, which runs March 5–9, 2017, will open this fall. To learn more about the Conference or the variety of programs available, visit wvc.org.
WVC has an 88-year history of providing practical, high-quality continuing education to veterinary professionals. Based in Las Vegas and operating as a 501(c)3 non-profit, WVC provides year-round continuing education including career building and hands-on learning at its nearly 70,000-square foot state-of-the-art Oquendo Center; a lecture-based learning program ‘On the Road’ in cities across the U.S.; and, the WVC Annual Conference, a five-day event held in Las Vegas, attracting veterinary professionals from every state and more than 40 countries. For more information visit wvc.org.
BlogTalk Radio with Judy Helm Wright talking about expressing empathy at the time of loss, November 12, 2015
Women in the Pet Industry Network Conference, August 15, 2015, Portland, Oregon. Workshop: “Building a Collaborative Relationship.”
Ontario Association of Veterinary Technicians, 2015 Conference, February, 2015 in Niagara Falls
Client Engagement: Being Other-Focused
A Case of Missed Communication:
Improving Communication with a Case Study
Speaking Up: Looking for a Win-Win
November 4-6, 2013, St. Louis, MO. We presented a 90-minute interactive workshop entitled, “Demonstrate That You Care: Ways to Listen and Ways to Communicate That You Are Listening.”
Case Study Workshop at The Cat Doctor in Boise, Idaho
The communication Case Study we used was “He Think’s He’s Boss,” dealing with communication among staff members.
Following the dramatization of the case, the staff responded to questions about the case and identified miscommunication and what skills might have improved the interaction.
Case Study Workshop at the Ark Animal Hospital in San Diego, California.
The case study focused on staff-client communication. Following the presentation of the case, team members responded to questions about the communication behavior of the principles in the case.
Executive Edge Workshop at the 2013 Annual Conference of the American Animal Hospital Association in Phoenix, Arizona.
The topic for the afternoon was CLINIC CULTURE. How do you establish and maintain a culture of open, honest and effective communcation?
Nearly 100 participants responded to a case study entitled “Clinic Culture Collapse.”
While we were at the AAHA Conference, we had the pleasure of meeting with other veterinary communication authors, Wendy Myers and Carin Smith.
Monthly cases and communication training, La Jolla Veterinary Hospital, La Jolla.
San Diego Book Awards
We were nominated for the San Diego Book and Writers Award, and at their 18th annual Book Award dinner we were awarded FIRST PRIZE in the Science and Business category.