Maintain the Personal Touch

Maintain the Personal Touch In order to individualize your customer services, you will want to maintain a personal touch. We have written an article, published in the December 2016 issue of TRENDS magazine, which outlines a number of ways you … Continue reading

Understand Personality Types to Individualize Your Customer Service

Understand Personality Types to Individualize Your Customer Service In our last post, we talked about “listening to the music, as well as the lyric” in order to focus individually on your customers. Individualizing customer service can also mean focusing on … Continue reading

Your Clients Perceive You. Listen

How Do Your Clients Perceive You? Listen You’ve heard the phrase, “Perception is reality.” In other words, how people perceive something is what is real to them. Facts and information to the contrary, what your client believes to be true … Continue reading