Maintain the Personal Touch

Maintain the Personal Touch In order to individualize your customer services, you will want to maintain a personal touch. We have written an article, published in the December 2016 issue of TRENDS magazine, which outlines a number of ways you … Continue reading

Positive People Experiences

Positive People Experiences was featured in the La Jolla Village News column, “Doing it Better,” by Natasha Josefowitz, Ph.D.,March 27, 2015, page 19. click to read online.   Natasha wrote, “Although it is written as a communication tool for clients … Continue reading

Recognize Communication Patterns That Can Cause Problems

Unfortunately, we have learned many patterns of speech that can cause problems, especially when there is tension in the relationship. In order to substitute more effective responses, it is useful to first recognize those that get in the way of … Continue reading

Survey Results: Communication

Medical Practitioners Have to Know So Much.  And, Oh, No – There’s More to Learn? A 2004 Wall Street Journal Online/Harris Interactive health-care survey underscored that, among expectations that clients have of their doctors, communication is more important than medical … Continue reading

Thanksgiving Cornucopia

Be Ready For Your Thanksgiving Cornucopia – 6 Things to RememberThanksgiving is a time when we celebrate bounty with a variety of foods. This year, think about the bounty of people around your table.  They bring a variety of appearances, … Continue reading

Scrutinize Your Billing

Scrutinize Your Billing We hope you’re been with us as we’re walking through our eight ways to “stay from behind the 8 ball” in your practice’s financial matters. This week we’re on #6:Scrutinize Your Billing. *Review your client billing. Your staff … Continue reading