Maintain the Personal Touch

Maintain the Personal Touch In order to individualize your customer services, you will want to maintain a personal touch. We have written an article, published in the December 2016 issue of TRENDS magazine, which outlines a number of ways you … Continue reading

Your Clients Perceive You. Listen

How Do Your Clients Perceive You? Listen You’ve heard the phrase, “Perception is reality.” In other words, how people perceive something is what is real to them. Facts and information to the contrary, what your client believes to be true … Continue reading

Positive People Experiences

Positive People Experiences was featured in the La Jolla Village News column, “Doing it Better,” by Natasha Josefowitz, Ph.D.,March 27, 2015, page 19. click to read online.   Natasha wrote, “Although it is written as a communication tool for clients … Continue reading

Alternative to Communication Roadblocks

Alternative to Communication Roadblocks  You are tired of being a floor mat, stepped on all the time. The kids walk all over you. Your colleagues ignore you. Your boss never hears you.  You have decided that you have to learn … Continue reading

Survey Results: Communication

Medical Practitioners Have to Know So Much.  And, Oh, No – There’s More to Learn? A 2004 Wall Street Journal Online/Harris Interactive health-care survey underscored that, among expectations that clients have of their doctors, communication is more important than medical … Continue reading

Thanksgiving Cornucopia

Be Ready For Your Thanksgiving Cornucopia – 6 Things to RememberThanksgiving is a time when we celebrate bounty with a variety of foods. This year, think about the bounty of people around your table.  They bring a variety of appearances, … Continue reading